Refund policy

Because our candles are made to be burned, we don’t accept returns or exchanges.

Damaged or incorrect items
Please inspect your order when it arrives. If your candle arrives damaged, or you received the wrong item, email us at nontoxma@gmail.com or use our Contact page. Please include your order number and a photo of the damage, and we’ll make it right.

Custom orders
Custom candles, including candles made for weddings, parties, and other events, are made especially for you and are final sale.

Cancellations
If you need to change or cancel an order, contact us as soon as possible. Orders ship within 3 business days, and we can’t change or cancel an order once it has shipped.

Questions
If you have any questions about your order, email us at nontoxma@gmail.com.